Privacy Policy —
How bji9 Handles
Your Personal Data
At bji9, we take the privacy of every player seriously. This Privacy Policy explains what personal information we collect when you use the bji9 platform, how that information is used, who it may be shared with, and the rights you have over your own data. We encourage all Bangladeshi players to read this document carefully before registering an account.
Core Privacy Commitments
All data transmitted between your device and the bji9 platform is protected by 256-bit SSL/TLS encryption. This includes account credentials, payment details, and personal information submitted during registration or verification.
bji9 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely to operate the platform, process payments, and comply with legal obligations.
bji9 collects only the personal information that is strictly necessary for account registration, identity verification, payment processing, and responsible gaming compliance. We do not collect data beyond what serves a clear, defined purpose.
This Privacy Policy is written in plain English so that every bji9 player — whether based in Dhaka, Chittagong, Sylhet, or any other part of Bangladesh — can clearly understand how their data is handled, stored, and protected.
bji9 players can manage their communication preferences, request access to their stored personal data, and submit deletion requests directly through the account settings panel or by contacting the support team at [email protected].
Some personal data collected by bji9 is used specifically to support responsible gaming obligations — including age verification, self-exclusion management, and deposit limit enforcement. This use is in the direct interest of player welfare.
Information We Collect
When you register an account with bji9, use the platform's services, or interact with our support team, we collect certain categories of personal information. The nature and volume of data collected depends on the specific services you use and the level of account verification you have completed. Below is a comprehensive overview of the information bji9 may hold about you.
| Data Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID number (NID) | Registration, KYC verification |
| Contact Data | Mobile number (Grameenphone, Banglalink, Robi, Teletalk), email address | Registration, support contact |
| Payment Data | bKash wallet number, Nagad number, Rocket (DBBL) number, Upay number | Deposit and withdrawal processing |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatic — platform usage |
| Usage Data | Games played, bets placed, deposit history, session duration, pages visited | Automatic — platform activity |
| Communication Data | Support ticket content, live chat logs, email correspondence | Support interactions |
| Verification Documents | Scanned NID, passport copy, proof of address, payment method screenshot | KYC — upon withdrawal or account review |
Minimum Data Principle: bji9 operates on a minimum data collection principle. We only request documentation or information that is directly required for the purpose at hand. For example, full KYC documentation is only requested when a player initiates their first withdrawal or when an account review flags an anomaly, not at the point of initial registration.
How We Use Your Data
bji9 uses the personal information it collects for specific, documented purposes. We do not use your data in ways that are incompatible with the original purpose for which it was collected. The following table outlines each processing purpose, the data categories involved, and the legal basis under which the processing occurs.
- Account Management: To create, maintain, and manage your bji9 player account, including authentication, profile updates, and password resets. This processing is necessary to fulfil our contractual obligation to you as a registered player.
- Payment Processing: To process BDT deposits and withdrawals via bKash, Nagad, Rocket, and Upay. Payment data is shared with the relevant mobile financial service provider solely to execute the transaction you have requested.
- Identity Verification (KYC): To verify that you meet the 18+ age requirement and that the payment method used is registered in your name. KYC processing is a legal obligation and a responsible gaming requirement.
- Responsible Gaming Monitoring: To monitor playing patterns, flag potential problem gambling behaviour, enforce deposit limits, and manage self-exclusion requests. This processing is in your direct interest as a player and supports our responsible gaming obligations.
- Fraud and Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, and other prohibited conduct. Technical data including IP addresses and device identifiers is used for this purpose.
- Customer Support: To respond to support queries, resolve disputes, and provide assistance via email at [email protected]. Communication data from your support interactions is retained to maintain continuity of service.
- Service Improvements: Aggregated and anonymised usage data is analysed to improve the performance, design, and content of the bji9 platform. This analysis does not identify individual players.
- Promotional Communications: With your explicit consent, bji9 may send you information about promotions, seasonal offers (e.g., BPL season, Eid, Pohela Boishakh), and new game releases. You may withdraw consent for marketing communications at any time via your account settings.
Marketing Opt-Out: If you have previously consented to receive promotional communications from bji9 and wish to stop receiving them, you can update your preferences at any time from within your account settings or by contacting [email protected]. Opting out of marketing does not affect the delivery of service-related communications such as deposit confirmations or security alerts.
Data Sharing and Disclosure
bji9 does not sell your personal data to any third party. However, in order to operate the platform and comply with legal obligations, bji9 may share limited categories of your personal data with the following types of recipients under strictly controlled conditions.
- Payment Service Providers: bji9 shares the minimum necessary payment data (wallet number, transaction amount in BDT) with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals you have initiated. These providers have their own privacy policies governing the data they receive.
- Game Providers: Third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier to deliver their games within the bji9 platform. Your full name or payment data is not shared with game providers.
- Security and Fraud Prevention Services: bji9 may engage specialist third-party services to assist with anti-fraud screening, identity verification, and anti-money laundering (AML) compliance. These providers act under strict data processing agreements and are not permitted to use your data for their own commercial purposes.
- Legal and Regulatory Authorities: bji9 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of bji9, its players, or third parties.
- Technical Service Providers: bji9 works with technology partners for hosting, analytics, and platform infrastructure. These partners process data strictly on bji9's behalf under contractual data processing agreements and do not access personal data for their own independent purposes.
International Transfers: Some of bji9's technology and game provider partners may be located outside Bangladesh. Where personal data is transferred internationally, bji9 ensures that appropriate contractual safeguards are in place to maintain the same level of data protection that applies within Bangladesh. bji9 does not transfer your data to jurisdictions with inadequate data protection standards without implementing suitable protective measures.
Cookies and Tracking Technologies
bji9 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to analyse how players interact with the site. Cookies are small text files stored on your device when you access bji9.net. They do not contain executable code and cannot access other files on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Maintain your login session, remember language settings, enable core platform functionality | Session / up to 24 hours |
| Functional | Remember game preferences, display preferences, and responsible gaming limits you have set | Up to 30 days |
| Analytics | Collect anonymised data on page visits, game load times, and navigation paths to improve the platform | Up to 12 months |
| Security | Detect suspicious login patterns, prevent CSRF attacks, and support two-factor authentication flows | Session |
- You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies may prevent you from logging into your bji9 account or using core platform features.
- bji9 does not use advertising cookies or allow third-party advertisers to set cookies on bji9.net. Analytics cookies used by bji9 collect only anonymised, aggregated data.
- By continuing to use bji9.net after being informed of our cookie use, you consent to the use of essential and functional cookies as described above. For analytics cookies, your consent is requested separately and can be withdrawn at any time.
Managing Cookies on Mobile Browsers: Many bji9 players in Bangladesh access the platform via mobile browsers on Grameenphone, Banglalink, or Robi data connections. To manage cookie settings on mobile, access the privacy or settings menu within your mobile browser (Chrome for Android, Samsung Internet, Firefox for Android, etc.). Instructions vary by browser version; consult your browser's help documentation for specific guidance.
Data Security
bji9 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Security is treated as an ongoing operational priority, not a one-time implementation.
- All data in transit between your device and bji9 servers is encrypted using 256-bit TLS (Transport Layer Security). This applies to account login, deposit flows, game sessions, and support communications.
- Account passwords are stored using industry-standard one-way hashing with salt. bji9 staff cannot view your plaintext password; nor will bji9 ever request it from you via email or support chat.
- Access to personal data within bji9's internal systems is restricted on a need-to-know basis. Staff members access only the data categories necessary for their specific role. All internal access is logged and audited.
- bji9 operates intrusion detection systems and conducts periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
- Payment data processed via bKash, Nagad, Rocket, and Upay is handled through the respective providers' secure APIs. bji9 does not store full mobile wallet credentials on its own servers beyond the wallet number associated with your registered account.
- In the event of a data security incident that materially affects your personal data, bji9 will notify affected players without undue delay and will take immediate steps to contain the breach and prevent further exposure.
Your Role in Account Security: While bji9 implements robust platform-level security, you also play a critical role in protecting your own data. Use a strong, unique password for your bji9 account. Enable two-factor authentication (2FA) from your account settings. Never share your login credentials with anyone. If you receive an email or message claiming to be from bji9 that requests your password or payment details, treat it as fraudulent and report it immediately to [email protected].
Your Data Rights
As a bji9 player, you have clearly defined rights over the personal data we hold about you. bji9 is committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights described below, contact our support team at [email protected] with "Data Rights Request" in the subject line. We will respond within 72 hours of receiving a valid request.
Request a copy of all personal data bji9 holds about you, including your account details, transaction history, and any KYC documents on file.
Request correction of any inaccurate or incomplete personal data held in your bji9 account. Some corrections may require supporting documentation.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
Request that bji9 temporarily restrict processing of your data — for example, while an accuracy dispute is being resolved or a legal claim is being established.
Request a structured, machine-readable export of the personal data you have provided to bji9, where processing is based on your consent or on a contract.
Object to processing of your data for marketing purposes at any time. You may also object to processing based on legitimate interests, subject to bji9's right to demonstrate compelling grounds.
Response Timeframe: bji9 will acknowledge all data rights requests within 72 hours of receipt and will aim to fulfil the request within 30 days. Where a request is complex or involves a large volume of data, bji9 may extend the response period by a further 30 days. You will be notified of any extension and the reason for it. There is no charge for submitting a data rights request unless the request is manifestly unfounded or excessive.
Data Retention
bji9 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as is required by applicable legal or regulatory obligations. The following retention schedule applies to the main categories of data held by bji9.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years post-closure | Legal obligation, AML compliance |
| Transaction Records | 7 years from transaction date | Financial record-keeping requirements |
| KYC Verification Documents | 5 years from submission | Identity verification and fraud prevention |
| Support Communications | 3 years from last interaction | Dispute resolution and service continuity |
| Session and Technical Logs | 12 months | Security monitoring and fraud detection |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
| Self-Exclusion Records | Indefinitely (or for the exclusion period + 5 years) | Responsible gaming obligation |
When a data category reaches the end of its retention period, bji9 securely deletes or anonymises the relevant records. Anonymised aggregated data (which cannot be used to identify an individual) may be retained beyond these periods for statistical analysis and platform improvement purposes.
Account Closure and Data: Closing your bji9 account does not result in the immediate deletion of all associated data. bji9 is required to retain certain records for legal and compliance reasons, as described in the retention schedule above. If you wish to request deletion of data that is no longer subject to a retention obligation, you may submit an erasure request to [email protected] at any time after your account closure has been confirmed.
Policy Updates and Contact
bji9 reserves the right to update this Privacy Policy at any time in response to changes in applicable law, evolving data protection standards, or changes in bji9's data processing practices. When material changes are made, bji9 will update the effective date shown at the top of this page and, where appropriate, notify registered players via their registered email address.
Players are encouraged to review this Privacy Policy periodically to remain informed of how bji9 handles their personal data. Your continued use of the bji9 platform after a policy update constitutes your acknowledgement of the revised terms. If you do not agree with any update to this Privacy Policy, you should cease using the platform and contact support to arrange account closure.
- For all data rights requests, privacy questions, or concerns about how bji9 handles your personal information, contact us at: [email protected] — include "Privacy Policy" or "Data Rights Request" in your subject line for priority handling.
- bji9 aims to respond to all privacy-related enquiries within 72 hours (Bangladesh Standard Time, UTC+6). Complex data rights requests may take up to 30 days to fulfil in full.
- The current version of this Privacy Policy is always accessible at bji9.net/privacy-policy. Previous versions are archived and available upon request.
- This Privacy Policy is written in English. It is the authoritative version for all bji9 players regardless of the device or location from which they access the platform.
Our Commitment: Privacy is not a formality at bji9 — it is a genuine operational commitment. Every player who chooses to register on the bji9 platform deserves to know exactly how their data is being used, who can see it, and how long it will be kept. If at any point you feel that bji9 has not handled your data in accordance with this policy, we encourage you to contact us immediately at [email protected]. We take all privacy concerns seriously and will investigate and respond to every valid complaint without delay.
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